The role of IT Support Portland for banks is crucial to the success or failure of the banking system of that specific bank. As the bank CEO, it is your job to ensure the extreme safety of the bank’s network and system in order to keep cyber hacking from ruining your bank’s reputation and disrupt everything in your database. However, if your bank’s current IT support is not up to the task of preserving the security of your network, then it is definitely time to look for a new IT Support Portland for banks . Let us explore the reasons why you should get rid of your present IT support and hire a new one.
1. Unsatisfactory business results
Your IT support should help your business progress into something bigger so you can get a considerable amount of ROI or return on investment. However, if your IT team offers low quality cloud service that affects the banking experience of your clients, then it is time to let them go because you are losing money due to their incompetence in their job.
You need to seriously consider switching to another IT support provider if the terms of ROI measurement is not clearly stated, especially when they keep on telling you in vague phrases what you can benefit from their service. A great IT support can give you figures on how much you can save or earn by using their proposed system and by utilizing their technology to advance your institution to the next level of success. And they must be able to tell you what will happen during outages or downtimes, and have a backup plan that ensures the continuous transaction processes.
2. Failure to comprehend the banking industry
It is no secret that there are so many IT Support Portland for banks that offer their services but every provider has different levels of expertise and experience. If you had the misfortune of hiring an IT support that has no background in the banking sector or cannot fully understand how banking works, then you need to make the decision of letting that company go for another technical support that is capable of full comprehension. Though IT services are mainly for the maintenance and smooth-flowing transactions of the bank’s system, they also need to get a full comprehension of how the banking world works so they can do a better job protecting the bank from cyber hacking and and online threats.
3. Lack of security in their own company
It is crucial for IT Support Portland for banks to follow the best practices for security, and security must start from their own backyard. If you notice that your current IT support provider is not following the proper security protocols and are very lax in their own company, then you must be alarmed and and terminate your contract with them immediately. Even the slightest lack in security can provide a window for hackers to access your system and that is a disaster that you need to avoid at all cost.
4. Refuses to be accountable for their actions
When a breach in your bank system happens, the honorable thing for the IT Support Portland for banks to do is admit their failure to secure your network. But, if your current IT team is washing their hands off the disastrous experience, then you must drop them and find another IT company to handle your business. Their refusal to to accept responsibility for the hack tells you that they are not professional enough to be accountable for their actions. You need an IT support that will not mistakes and will accept their fault if something undesirable happens.
5. Purely transactional dealings
Contracts are there to ensure that both parties understand what is included in the tasks, what is covered and what are not. But, if your IT support team right now is too focused on the details of the contract and treats your business as purely a transaction, then they are not interested in helping you grow your bank. They are simply there to maintain your system and troubleshoot technical problems, nothing more. You need an IT Support Portland for banks that is quite interested to see your business develop further, rather not caring about what happens to your bank.
6. They are too small for your growth
When you first established your bank you hired your IT support team because they are practical and affordable and they caters to small businesses. However, since then your business have grown and you already outgrew your IT service provider. You now have a need for a bigger technical support company to adapt to the huge huge changes in your banking system. That is why as painful as it is for you to break a long time bond with your current IT team, you need to cut off the connection and move on to another IT support company that can give you what you need.
7. Outdated technology
IT support companies are supposed to have the latest technologies when it comes to supporting the safety and security of a bank’s network, system, and website. But if your present technical service provider refuses to adapt to the new technologies, then you definitely must let them go. You cannot get stuck with the old ways. You need to move forward and you cannot let an IT support to hold you back just because they like their own system and methods. It is important to move with the modern changes in the technological world, and not get left left behind by other successful banks in Portland. If you feel like you are not getting the latest updates, software, and maintenance that your bank deserves, then find another IT Support Portland for banks that is up to date with the most innovative banking system in the world. And then your banking business will grow grow even bigger.