Customer service is at the heart of any successful business. Customer expectations continue to evolve. Companies must evolve strategies and tools used to meet those expectations. 55% of customers like self-serve customer service over speaking to a representative. Technology has become a game-changer in this regard. It...
Artificial Intelligence is no longer a technology reserved for companies with big budgets. Today, small businesses can access AI tools that help in several ways. Such as streamlining operations, improving customer experiences, and boosting profits. The rise of affordable AI solutions has opened the door for...
While October is dominated by Halloween festivities and spooky decor, there’s another threat of horror facing us in the digital background: cybersecurity! Or, more specifically, a lack of it. That’s why October is Cybersecurity Awareness Month in the tech sphere, a time to reflect on...
Spam in any form is a nuisance. Whether junk mail bundles filling your mailbox or receiving unwanted emails from senders you don’t recognize, spam is frustrating. Even more aggravating is the sheer volume of junk and our inability to stop it. Because of how interconnected...
We use our phones for virtually everything, whether that’s social interaction, interacting with apps, or even business-related tasks. But while phones are convenient, they present a problem: security. Or specifically, lack of phone security. Smartphones house treasure troves of personal data. Files, images, videos, and voice...
A business network is the lifeblood of operations. It's the digital artery that pumps data through your organization. It enables everything from email to critical applications and cloud services. When problems sever that lifeline, the consequences can be catastrophic. Communication is cut off and productivity...
Your smartphone is a digital wallet, communication hub, and personal assistant. All rolled into one portable device. It’s packed with sensitive data, from financial information to personal photos. This makes it a prime target for cybercriminals. Mobile malware is often overlooked. People focus on securing their...
In today’s world, everything’s connected. That includes the software your business relies on. Whether you've installed that software locally or use it in the cloud. Protecting the entire process that creates and delivers your software is very important. From the tools developers use to the way...
Microsoft 365 is a powerful suite of tools. It helps to enhance productivity and collaboration. This is especially true for small to mid-sized businesses (SMBs). It’s important to optimize Microsoft 365 settings. Otherwise, you may only be using a fraction of the power you have. Ready...
Today’s workspaces transcend physical boundaries. Employees work and collaborate seamlessly from anywhere. Whether they're sipping coffee at a local café or lounging on their living room couch. That's the magic of a mobile- optimized workspace. It’s a game-changer for productivity and performance. 51% of employees use...