Recently we discussed the pitfalls of password complexity and common practices surrounding website login security. The prevailing belief when creating a strong password is – and has been – numerous varying characters, numbers, and symbols with a unique password for each website used. Times, however,...

IT Customer support is a foundational element of your business. A healthy customer support pillar translates to brand strength and improved client relationships. Nowhere is that more important than in IT troubleshooting and tech assistance. Since IT is a large, complex field, your organization will...